I can't remember how many times I heard students using those words the wrong way. I understand it's not easy,... ...
Taking a Reservation
|Receptionist:||Thanks for calling Quality Inn. Morine speaking.|
|Caller:||Hello. I’m interested in booking a room for the September long weekend.|
|Receptionist:||I’m afraid we’re totally booked for that weekend. There’s a convention in town and we’re the closest hotel to the convention centre.|
|Caller:||Oh, I didn’t realize. Well what about the weekend after that?|
|Receptionist:||So… Friday the seventeenth?|
|Caller:||Yes. Friday and Saturday.|
|Receptionist:||It looks like we have a few vacancies left. We recommend that you make a reservation, though. It’s still considered peak season then.|
|Caller:||Okay. Do you have any rooms with two double beds? We’re a family of four.|
|Receptionist:||Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night.|
|Caller:||That’s reasonable. And do you have cots? One of my daughters might be bringing a friend.|
|Receptionist:||We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free.|
|Caller:||Okay, but I’m not positive if she is coming. Can we pay when we arrive?|
|Receptionist:||Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit.|
|Caller:||Great, I’ll call you right back. I have to find my husband’s credit card.|
|Receptionist:||Okay. Oh, and just to let you know…our outdoor pool will be closed, but our indoor pool is open.|
Hotel Clerk: Hello. Sunnyside Inn. May I help you?
Man: Yes, I’d like to reserve a room for two on the 21st of March.
Hotel Clerk: Okay. Let me check our computer here for a moment. The 21st of May, right?
Man: No. March, not May.
Hotel Clerk: Oh, sorry. Let me see here. Hmmm.
Man: Are you all booked that night?
Hotel Clerk: Well, we have one suite available, complete with a kitchenette and a sauna bath. And the view of the city is great, too.
Man: How much is that?
Hotel Clerk: It’s only $200 dollars, plus a 10% room tax.
Man: Oh, that’s a little too expensive for me. Do you have a cheaper room available either on the 20th or the 22nd?
Hotel Clerk: Well, would you like a smoking or a non-smoking room?
Man: Non-smoking, please.
Hotel Clerk: Okay, we do have a few rooms available on the 20th; we’re full on the 22nd, unless you want a smoking room.
Man: Well, how much is the non-smoking room on the 20th?
Hotel Clerk: $80 dollars, plus the 10% room tax.
Man: Okay, that’ll be fine.
Hotel Clerk: All right. Could I have your name, please?
Man: Yes. Bob Maexner.
Hotel Clerk: How do you spell your last name, Mr. Maexner?
Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th.
Man: Okay. Goodbye.
More Examples for the Front Desk Receptionist
- Enterprise Hotels, Lise speaking. How can I help you?
- What date are you looking for?
- How long will you be staying?
- How many adults will be in the room?
- I’m afraid we are booked that weekend.
- There are only a few vacancies left.
- We advise that you book in advance during peak season.
- Will two double beds be enough?
- Do you want a smoking or non-smoking room?
- The dining room is open from 4 pm until 10 pm.
- We have an indoor swimming pool and sauna.
- We serve a continental breakfast.
- Cable television is included, but the movie channel is extra.
- Take Exit 8 off the highway and you’ll see us a few kilometers up on the left hand side.
- The rate I can give you is 99.54 with tax.
- We require a credit card number for a deposit.
More Examples for the guest
- I’d like to make a reservation for next week.
- Is it necessary to book ahead?
- Do you charge extra for two beds?
- How much is it for a cot?
- Do you offer free breakfast?
- Is there a restaurant in the hotel?
- Do the rooms have refrigerators?
- Do you do group bookings?
- Is there an outdoor pool?
- Do you have any cheaper rooms?
- When is it considered off- season?